Terms & Conditions

Payment and Booking Conditions

  • Bookings are to be paid in full at the time of booking and are non-refundable. There will be no refunds for early returns, poor weather or non-usage.
  • Dates of bookings can only be moved with Canoe Trail’s approval and the activity can only be rebooked within the same year and at Canoe Trail’s discretion. Please note that once you have confirmed your preferred booking date with confirmation from Canoe Trail then it is not then transferable and non refundable in the same way you book an airline seat.
  • Changes to a booking will only be accepted from the original booking contact (the “designated responsible adult”), and if multiple changes are required, Canoe Trail asserts the right to make an administrative charge of £10 per change (at our discretion). The designated responsible adult will also be responsible for making all payments to Canoe Trail, as well as other responsibilities as mentioned within our general terms & conditions.
  • Canoe Trail reserves the right to change craft, dates, times, and locations if required.
  • Please read your joining instructions before the day of your booking. It is full of useful and relevant information.
  • You will incur an additional charge of £20 per hour, per craft if arriving later than the agreed end time.


Safety and Activities

  • Kayaking, canoeing and SUP's outdoor activities can be physically and mentally challenging and may involve considerable exertion
  • Those under 21 years old must be accompanied by an adult
  • The possibility of injury exists within these activities
  • The activities are on the water and there is a risk of getting wet and cold
  • Equipment such as buoyancy aids are provided and removal of kit without prior permission will put participants in danger
  • Moving water can be dangerous and there is a risk of drowning. You and members of your party must be confident in the water and happy to take part in the activity.
  • Cars parking and vehicle movements are at the owner's risk and care should be taken when unloading and loading.
  • Canoe Trail does not accept responsibility for loss or damage to valuables during activities
  • Failure to listen to instructions from our guides and instructors can increase the risk and dangers.
  • We take our environmental responsibility very seriously so please do not cause a nuisance to wild animals, litter or drop plastics, and where possible leave only ripples.
  • You don't need to be able to swim as a buoyancy aid will be provided.
  • You should be physically fit for the activity to be undertaken
  • Please make Canoe Trail aware of any medical conditions that could prevent you from taking part or whether you or a member of your party requires additional support.
  • Start and finish times are on your booking form. As stated on your booking form you are required to arrive 10 mins before your start time. It is the customer’s responsibility to honour them. 
  • Canoe Trail reserves the right to refuse anyone who is deemed to be intoxicated or unsafe to take part in the activity. No refund will be given.


If you have any questions then check out our FAQ section or drop us an email.